National Customer Day every year is interpreted by Shop&Drive, a modern automotive retail owned by PT Astra Otoparts Tbk (Astra Otoparts) as a moment to pump up enthusiasm in meeting customer needs which is of course a top priority for Shop&Drive. This year, Shop&Drive management commemorates National Customer Day by directly greeting loyal customers by telephone at Call Shop&Drive 15-000-15 (5/9).
“Focus on customers is one of Astra Otoparts' core values in running the business. So, of course, customer satisfaction is a top priority for us and on this occasion, apart from wanting to establish a positive synergy with customers, we also thank you for being loyal to choosing Shop&Drive as a trusted partner for your vehicle," said Indra Nugraha Wisuda, Executive in Charge Marketing & Retail PT Astra Otoparts Tbk.
Especially on National Customer Day yesterday, Shop&Drive gave vouchers worth Rp. 100,000 for free to every lucky Call Shop&Drive caller who was served directly by Shop&Drive management. This voucher can be used for any transaction, and can be used at Shop&Drive, Super Shop&Drive outlets, as well as Shop&Bike, Astra Otoparts' modern two-wheeled automotive retail.
Lucky customers claimed to feel happy and appreciated for holding this National Customer Day activity. “I'm feeling hockey and excited today to have a surprise from Shop&Drive. Moreover, I can use the voucher given to me directly to reduce the price of the GS Astra car battery which I really need,” said one lucky customer.
Not only that, as a form of appreciation for its loyal customers, Shop&Drive has held a lottery for the 24th Anniversary of Shop&Drive which started early this year.
"In addition to greeting our loyal customers directly, this year we also held a Gebyar 24 Years Shop & Drive lottery with a grand prize of 1 Daihatsu Rocky unit," said David Anthonius, Retail Division Head of PT Astra Otoparts Tbk. Simply by transacting directly at Shop&Drive outlets, Astra Otoservice, or through Battery & Oil Home Delivery and www.astraotoshop.com, customers can automatically enter this lottery with coupons in accordance with applicable regulations.
“We have drawn 410 prizes last June and will do a second draw in November to coincide with the 24th anniversary of Shop&Drive. So loyal Shop&Drive customers certainly still have a chance to be one of the winners in the second stage of the draw,” added David.
Approaching the age of 24 years, currently Shop&Drive is also present in various other channels such as Call Shop&Drive 15-000-15, marketplace, online benefit drivers, e-commerce, to implementing Astra Value Chain by collaborating with Astra group companies such as astraotoshop.com so that customers can reach Shop&Drive services anywhere and anytime.
David also expressed his gratitude to customers who have loyally chosen Shop&Drive to meet the needs of fast moving parts for their vehicles, “Since 24 years ago, of course Shop&Drive has faced various obstacles and challenges, especially during this pandemic that is not over yet. But again, thanks to the innovations that we have done and the synergy with our customers, we were able to survive and even won various awards, including the Indonesia WOW Brand Award 2022 for the Auto Repair Shop Category," concluded David.
